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"He was professional, patient, informative, polite and low-key enough for me to relax."

Browns Nissan
Last updated 5 years ago

My husband and I went to this dealership in order to test drive both a Rogue and a Murano. We were familiar with Nissan products already, as my husband has owned two Maximas. I was contemplating buying a new vehicle, but was uncertain as to what Make/Model I wanted as well as to whether I definitely wanted to buy a vehicle at this time or not. I definitely did not want to be pressured. I simply wanted information. Mike Francella was exactly the type of salesperson I was looking for. He was professional, patient, informative, polite and low-key enough for me to relax. I test drove both vehicles and left the dealership to explore other vehicles before making a decision. I returned to the dealership two more times to test drive the Murano again. Each time, Mike took the time to let me evaluate the vehicle without pressure. I really appreciated this. I felt the vehicle should sell itself, not the salesman. Yet every question I had, he was able to answer knowledgeably, pleasantly and immediately. I would definitely recommend Mike to my friends if they are interested in a Nissan. Pat Hall, the sales manager, was also very pleasant, knowledgeable and professional. Both he and Mike made buying a new car as simple and stress free as possible. Plus, Nissan makes a very good product. The Nissan Murano offers practicality, comfort, safety, attractive features and luxury at a decent price. This is why I would give Brown's Dulles Nissan a rating of 5 in the areas of Customer Service, Friendliness and Overall Experience. I gave a rating of 4 in the category of price because no one ever wants to spend as much as new cars cost.
musmm3

 

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