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"Without reservation, we recommend Faraz Marandi, Lorenzo Sanchez, and Brown's Sterling Nissan."

Browns Nissan
Last updated 5 years ago

  • on Google+ Local
  • My husband I went to Nissan Dulles to test drive a Murano and Rogue on September 14, 2012. I had emailed Lorenzo Sanchez in the past and he suggested we have Faraz (Fred) Marandi help us test drive the vehicles. Faraz assisted us in determining the differences between the two models (coupled with the prior research I had done with Consumer Reports). We had not intended to purchase the day we test drove; however, after telling Fred and Lorenzo what items we were not interested in purchasing, Lorenzo came back with "an offer we couldn't refuse." At no time was either Fred or Lorenzo pushy. To paraphrase Lorenzo, they aren't married to any car, they are more interested in getting and keeping us as customers. Upon leaving the dealership, Lorenzo told us that we would receive free VA vehicle inspections at their dealership for as long as we owned the car. After purchasing the Murano SL, Fred went through the special features of the car and set up the first oil change appointment. Although, my husband and I are somewhat computer literate, Fred set up the blue tooth and navigation and saved us hours of reading the manual. Moreover, Fred delivered--on his own time--the cargo net that I had wanted and installed it for us. We have never experienced this type of customer service. In summary, in our lives we have purchased nine vehicles (keeping them 10 years or 100K miles) and we have NEVER experienced the the low pressure, customer-oriented service in the past. Without reservation, we recommend Faraz Marandi, Lorenzo Sanchez, and Brown's Sterling Nissan.

    Nikki O'Malley

 

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